Shipment processing time
All orders are processed within the amount of time listed on each item. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
USPS Standard Shipping
2-10 business days inside US
14-28 business days outside US
Delivery delays can occasionally occur due to carrier and Keffalas Designs is not responsible for a delay in package once item is shipped and out of our facility.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Keffalas Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost Packages or Damages
Keffalas Designs is not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is lost or stolen, please file a claim through the carrier (USPS, UPS, FedEx) directly.
International Shipping Policy
We currently do offer international shipping. We can not control the customs fees associated with international shipping and is the responsibility of the customer. We cannot guarantee a package arrival date when shipping outside of the US and recommend ordering at least 6-8 weeks prior to date of needing product to ensure your package can be shipped via USPS the cheapest and lowest customs charges shipper outside the US. If you need an item sooner contact us for shipping fees to have expedited shipping via UPS.